Terms & Conditions

1. Introduction

Welcome to GloCom®.

These Terms & Conditions govern your use of the GloCom® website and the purchase of products from our online store.

By using this website or placing an order, you agree to these Terms & Conditions.

This website is operated by Dialto Ltd, owner of the GloCom® brand.


2. Company Information

Dialto Ltd

Trading as GloCom®

United Kingdom

For customer service enquiries, please contact:

Email: hello@glocom.global


3. Products

We aim to ensure all product descriptions, specifications, images, colours, and pricing are accurate.

However:

  • Product images are illustrative only.
  • Colours may vary slightly depending on screen settings and manufacturing tolerances.
  • Branded renders shown for demonstration purposes may not represent final approved licensed products.
  • We reserve the right to modify product specifications without notice where required for compliance, manufacturing, or product improvement purposes.

Certain products may include illuminated displays, programmable QR functionality, embedded screens, or branded visual content.

QR destinations, digital content, and associated web experiences may change over time.


4. Licensing & Intellectual Property

All trademarks, product designs, logos, graphics, visual assets, and content displayed on this website are owned by or licensed to Dialto Ltd and/or their respective rights holders.

GloCom®, GloView™, and Light Up Your Brand® are trademarks of Dialto Ltd.

Unauthorised copying, reproduction, resale, reverse engineering, or commercial exploitation of any content or product is prohibited.

Where products feature third-party brands, football clubs, entertainment properties, or corporate logos, those marks remain the property of their respective owners.


5. Orders

All orders are subject to acceptance and availability.

Once an order is placed, you will receive an order confirmation email. This email does not constitute acceptance of your order.

A contract between you and GloCom® is formed only when your order has been dispatched.

We reserve the right to:

  • Refuse or cancel orders.
  • Limit quantities purchased.
  • Reject orders suspected of fraud, unauthorised resale, or misuse.
  • Cancel orders where pricing errors have occurred.

If an order is cancelled after payment has been taken, a full refund will be issued.


6. Pricing & Payment

All prices displayed are in GBP unless otherwise stated.

VAT and applicable taxes will be calculated at checkout where required.

We reserve the right to change prices without notice.

Accepted payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Payment must be received in full before dispatch.


7. Shipping

Shipping estimates are provided for guidance only and are not guaranteed.

Delivery times may vary due to:

  • Carrier delays
  • Peak demand periods
  • Weather disruptions
  • UK bank holidays

Customers are responsible for any customs duties, import taxes, or local charges applicable in their country.

Risk in the products passes to you upon delivery.


8. Returns & Refunds

Please refer to our Shipping & Returns Policy for full details.

Nothing in these Terms affects your statutory consumer rights.


9. Product Usage & Safety

Customers must use products in accordance with the digital user guide accessible via the QR code located inside the product packaging.

Products should only be used with compatible devices and certified charging cables.

You must not:

  • Modify the product.
  • Attempt unauthorised repairs.
  • Expose products to excessive heat, moisture, or liquids.
  • Use damaged charging accessories.

GloCom® shall not be liable for damage caused by misuse, improper handling, unauthorised modification, or use outside intended operating conditions.


10. Warranty

Unless otherwise stated, products include a 12-month limited warranty against manufacturing defects.

The warranty does not cover:

  • Cosmetic wear and tear
  • Accidental damage
  • Water damage
  • Misuse
  • Unauthorised repairs
  • Damage caused by improper electrical use
  • Normal product ageing

Warranty claims may require proof of purchase and supporting imagery or diagnostics.


11. Limitation of Liability

To the maximum extent permitted by law, Dialto Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Loss of data
  • Business interruption
  • Third-party platform outages
  • QR-linked destination failures
  • Delays outside our reasonable control

Our maximum liability relating to any order shall not exceed the purchase price paid for the relevant product.


12. Website Usage

You agree not to:

  • Use the website unlawfully
  • Attempt to disrupt site operations
  • Upload malicious code
  • Harvest customer data
  • Attempt unauthorised access to systems
  • Reproduce website content without permission

We reserve the right to suspend or terminate access where misuse is identified.


13. Privacy

Your use of this website is also governed by our Privacy Policy.


14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


15. Contact

Customer Support:

hello@glocom.global