Privacy Policy
1. Introduction
This Privacy Policy explains how Dialto Ltd trading as GloCom® collects, uses, stores, and protects your personal information.
By using this website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
Technical Information
- IP address
- Browser type
- Device information
- Cookies
- Website interaction data
- Referral sources
Order Information
- Products purchased
- Order history
- Customer service communications
- Returns and warranty information
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Send order and shipping updates
- Improve website performance
- Prevent fraud
- Process returns and warranty claims
- Deliver marketing communications where consent has been provided
- Analyse website traffic and customer behaviour
4. Marketing Communications
Where legally permitted or where consent has been provided, we may send:
- Product launches
- Promotions
- News updates
- Brand collaborations
- Limited edition releases
You may unsubscribe at any time using the unsubscribe link in marketing emails.
5. Payment Processing
Payment information is processed securely through third-party payment providers.
We do not store full payment card details on our servers.
6. Sharing Your Information
We may share information with trusted third parties including:
- Payment providers
- Delivery companies
- Fraud prevention providers
- Shopify and related ecommerce infrastructure providers
- Marketing platforms
- Analytics providers
We do not sell your personal information.
7. International Transfers
Your data may be processed outside your country of residence where necessary for ecommerce operations, logistics, customer support, or cloud hosting.
Where applicable, we implement appropriate safeguards to protect your data.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil contractual obligations
- Meet legal and accounting requirements
- Resolve disputes
- Enforce agreements
9. Cookies
We use cookies and similar technologies to:
- Improve website functionality
- Remember preferences
- Analyse traffic
- Measure advertising effectiveness
- Personalise user experience
You can manage cookie preferences through your browser settings.
10. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Restrict processing
- Object to marketing
- Request data portability
Requests can be submitted to hello@glocom.global.
11. Security
We implement reasonable technical and organisational measures to protect your information.
However, no online platform can guarantee absolute security.
12. Third-Party Links
This website may contain links to third-party websites or QR destinations.
We are not responsible for the privacy practices or content of third-party websites.
13. Children's Privacy
This website is not intended for children under 13 years of age.
We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be published on this page.
15. Contact
Privacy enquiries:
hello@glocom.global